Terms of Service

1. Agreement to these Terms

These Terms of Service ("Terms") are a binding agreement between you and Remote Cast Labs ("Remote Cast Labs", "we", "us" or "our") governing your download and use of the Roku TV Remote mobile application (the "App").

These Terms cover only the Roku TV Remote app — every Remote Cast Labs app has its own terms and privacy policy, published in our Legal center. Our Privacy Policy explains how we handle information and forms part of these Terms.

By downloading or using the App you accept these Terms. If you don't agree with them, please don't install or use the App.

2. About the App

The App turns your phone into a remote control for compatible Roku® streaming devices and Roku TVs on your local Wi-Fi network — with navigation, an on-screen keyboard, voice search, quick channel launch and private listening through headphones. To work, the App needs:

• a compatible Roku streaming device or Roku TV, powered on and connected to your network;
• your phone and your TV on the same Wi-Fi network; and
• a network that allows device discovery and local control — some routers, VPNs and guest networks block them.

Responsiveness depends on your devices and network conditions, and we can't guarantee compatibility with every device or router. Some features also depend on your setup: private listening requires a Roku model that supports it, and voice search depends on your phone's speech-recognition support and language.

Independence. Roku® is a registered trademark of Roku, Inc. Remote Cast Labs and the App are independent and are not affiliated with, endorsed by or sponsored by Roku, Inc.

3. Who can use the App

You must be at least 13 years old — or the minimum age of digital consent in your country, if higher — to use the App. If you are under 18, you may use the App only with the permission of a parent or guardian who agrees to these Terms on your behalf. By using the App you confirm that you meet these requirements.

4. Your license to use the App

We grant you a limited, personal, non-exclusive, non-transferable and revocable license to install and use the App on devices you own or control, for your personal, non-commercial use, in accordance with these Terms and the rules of the app store you downloaded it from. You agree not to:

• copy, modify, distribute, sell, rent, lease or sublicense the App or any part of it;
• reverse engineer, decompile or try to extract the App's source code, except where the law expressly permits it despite this restriction;
• remove or alter any proprietary notices in the App;
• use the App to break the law or infringe anyone's rights;
• interfere with the App's operation or circumvent its security or purchase features; or
• access the App by automated means or use it to build a competing product.

5. Free features, subscriptions & purchases

• Free to start. Core remote features are free to download and use.
• Premium. Optional premium features are offered as auto-renewing subscriptions or one-time purchases, billed through your Apple App Store or Google Play account at the price shown before you confirm (plus any applicable taxes).
• Auto-renewal. Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period; your store account is charged for renewal within 24 hours before the new period starts.
• Cancelling. Manage or cancel subscriptions in your store settings (App Store: Settings → your name → Subscriptions; Google Play: profile → Payments & subscriptions). Deleting the App does not cancel a subscription. You keep premium access until the end of the period you've paid for.
• Free trials. If a free trial is offered, it converts into a paid subscription unless you cancel before the trial ends.
• Price changes. We may change prices. For an existing subscription, the store will notify you in advance and, where required, ask for your agreement before a new price applies.
• Refunds. Purchases are processed by Apple or Google, so refund requests are handled by the store you bought from under its policies — we can't issue card refunds directly.

Nothing in this section limits any non-waivable statutory rights you have as a consumer.

6. Acceptable use

The App sends control commands to Roku devices on your network, and you are responsible for how you use it — including the text and voice input you submit. You agree to use the App only with devices you own or are authorized to control, and not to:

• control, disrupt or interfere with a TV or device you don't have permission to use — for example a neighbor's, hotel's, venue's or roommate's device on a shared network;
• use the App to harass anyone or to tamper with equipment in homes, businesses or public spaces;
• attempt to bypass security or access controls on devices or networks you aren't authorized to use;
• use the App to break the law or infringe anyone's rights; or
• resell the App's functionality or operate it as a service for others.

What you watch and search for through your Roku is governed by the terms of your Roku device and the channels you use.

7. Intellectual property & feedback

The App — including its software, design, graphics and branding — belongs to Remote Cast Labs and its licensors and is protected by intellectual-property laws. Apart from the license in section 4, these Terms don't grant you any rights in the App, and all rights not expressly granted are reserved.

If you send us ideas, suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or compensation. We read everything — feedback is how the App gets better.

8. Updates and changes to the App

We're always improving the App, so we may add, change or remove features and release updates — some updates may be required for the App to keep working. We may also suspend or discontinue the App or any feature. If we permanently discontinue a paid feature, we'll give you reasonable advance notice where practicable. Your statutory rights are unaffected.

9. Third-party services & devices

The App works together with services and hardware we don't control — Roku devices and software, your router and network, your phone's speech-recognition service, the Apple App Store and Google Play, and the channels and streaming services on your TV. They are governed by their own terms and policies, and we are not responsible for them. All third-party names and trademarks, including Roku®, belong to their respective owners.

10. Additional terms for Apple & Google

If you downloaded the App from the Apple App Store or Google Play, the following also applies:

• These Terms are between you and Remote Cast Labs only — not with Apple Inc. or Google LLC — and Apple and Google are not responsible for the App or its content.
• Apple and Google have no obligation to provide maintenance or support for the App.
• If the App fails to conform to an applicable warranty, Apple may refund you the purchase price (where there was one); to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims are governed by these Terms.
• Apple is not responsible for addressing claims relating to the App — including product-liability, regulatory or consumer-protection claims — or third-party claims that the App infringes intellectual-property rights.
• You represent that you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You must also comply with any applicable third-party terms — for example, your wireless data plan.

11. Termination

You can stop using the App at any time by deleting it — just remember that deleting the App does not cancel a subscription (see section 5). We may suspend or terminate your license, with notice where practicable, if you breach these Terms, if the law requires it, or if we discontinue the App. When the license ends you must stop using the App, and the sections that by their nature should survive — including sections 6, 7 and 12 through 16 — continue to apply.

12. Disclaimers

To the maximum extent permitted by law, the App is provided "as is" and "as available", without warranties of any kind, express or implied — including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We don't warrant that the App will be uninterrupted, error-free or secure, or that every feature — such as private listening or voice search — will work with your particular device, Roku model or network. Some jurisdictions don't allow certain disclaimers, so parts of this section may not apply to you — and nothing in these Terms limits rights you are entitled to as a consumer under applicable law.

13. Limitation of liability

To the maximum extent permitted by law: (a) Remote Cast Labs will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data or goodwill; and (b) our total liability for all claims relating to the App is limited to the greater of the amounts you paid us through the App in the 12 months before the claim and USD 50. These limits do not apply to liability that cannot be limited by law — such as liability for fraud, willful misconduct, or death or personal injury caused by negligence where applicable law so provides.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Remote Cast Labs harmless from claims, damages and reasonable expenses (including legal fees) arising out of your use of the App, your breach of these Terms, or your violation of law or of someone else's rights — except to the extent the claim results from our own breach of these Terms.

15. Governing law & disputes

If something goes wrong, please talk to us first: email support@remotecastlabs.com and we'll do our best to sort it out quickly. You and Remote Cast Labs agree to try to resolve any dispute informally for 30 days before starting a formal proceeding.

These Terms are governed by the laws of the jurisdiction in which Remote Cast Labs is established, without regard to its conflict-of-law rules, and disputes will be resolved by the courts of that jurisdiction — except that if you are a consumer, you always keep the protection of the mandatory laws, and the right to bring proceedings in the courts, of the country where you live.

If you are a consumer in the European Union, you can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

16. General terms

• Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and Remote Cast Labs about the App.
• Severability. If any provision is found unenforceable, the rest of the Terms remain in full effect.
• No waiver. If we don't enforce a provision, that isn't a waiver of our right to do so later.
• Assignment. You may not transfer your rights under these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• No third-party beneficiaries, except as described in section 10 (Apple & Google).

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll notify you in the App or on our website a reasonable time before they take effect, and the "Last updated" date at the top will always show the current version. Continuing to use the App after an update means you accept the revised Terms — if you don't agree, stop using the App and cancel any active subscription.

18. Contact us

Questions about these Terms: email support@remotecastlabs.com — we usually reply within one business day.

Documents for our other apps live in the Legal center.